Shipping

Delivery within Australia only. For deliveries outside Australia please contact us for pricing by CLICKING HERE and sending us an email detailing your requirements.

Sunstate Hobie use Australia Post for all deliveries

Standard Parcel Past :

Australia Post Shipping Parcel Post (Delivered in 2-5 business days): $8.95

Australia Post Shipping Express:

Australia Post Shipping Express Post (Guaranteed Next Business Day within the Express Post network (If posted on any business day Monday to Friday in accordance with the conditions set out on the item).): $11.95

NOTE – Please note any bulky or heavy items may incur additional delivery fees which will be calculated at the checkout and the rate advised or we will call you if necessary.

NOTE – All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

COVID-19

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.

TRACKING YOUR ORDER

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

POSTAGE INFORMATION

Orders are sent via Australia Post and require signature on delivery.

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be same day as we aim to get every order off ASAP.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@sunstatehobie.com.au and we will attempt to correct the mistake.

STORE PICKUP

PLEASE NOTE: If you are unable to collect from Sunstate Hobie, DO NOT pick this option, as your parcel will be placed in our store.

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase.

Sunstate WaterSports
Unit 2 / 525 Lytton Rd, Morningside Queensland 4170

GIFT VOUCHERS

Gift Vouchers and Discount Codes are processed live within our online ordering system.